Frequently Asked Questions
Choose from our list of frequently asked questions below,
or simply scroll down the page to view all questions.
Here are the answers to the most common questions we get
asked:
How exactly does VANFINDER work?
It's easy! Having decided what vehicle
you wish to purchase, complete our quotation request form.
This information is quickly processed in-house by our team, we then communicate
with the appropriate dealer body, inviting quotations.
When their quotes are to hand we select
the most competitive and will then contact you to advise
what is available, when and at what price.
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Why no vehicle lists?
In our experience, late model vehicles
do not even make it to stock lists and adverts, they are
pre sold to people who have been searching for them.
Also, unless the dealer is committed
to updating the stock-list weekly, they soon become out of
date and receive more complaints about out of date stock
lists than enquiries. We prefer to e-mail or telephone details
to you of unsold stock that is available.
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What type and makes of commercial vehicles
can you supply?
We can supply just about any make
of commercial vehicle, including small, medium and large
vans, minibuses, trucks up to 38 tons, and buses / coaches.
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How can I be sure I am getting the
best deal?
If you have done your homework, visited
you local dealer, studied brochures, price lists etc.
you will have a good idea of what is a competitive price.
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How much will your service cost me?
Your initial enquiry requesting a
quotation is free of charge.
If you then decide to place an order, we would at this stage require a
brokerage fee of £80.00
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How will I pay for the Vehicle?
At VANFINDER virtually all our vehicles
will be supplied by franchised main dealers.
For peace of mind, you will by purchasing
your vehicle DIRECT FROM THE SUPPLYING DEALER. This ensures
good title to the vehicle and all the care and service back-up
a reputable dealer provides.
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What if I experience problems with
the supplying dealer?
In the unusual event that you have
a problem we are confident that it would be resolved quickly
and to your satisfaction. All associated franchised dealers
only retain our business by ensuring a high quality of service,
high customer satisfaction indexes and a tangible commitment
to customer care.
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What if I am contacted and do not wish
to proceed?
Do not worry. This is a NO OBLIGATION
service. Our staff will not contact you again if you inform
us that you do not wish to proceed, or have already purchased
elsewhere.
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If I submit details will I be put on
a mailing list?
Absolutely not. Client confidentiality
is our business.
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Do you accept Part Exchanges?
Our associated dealers will normally
accept part-exchanges at true market value. However it is
your responsibility to ensure that any information regarding
age, condition, mileage and specification is as accurate
as possible. Our experience has shown that it is perfectly
possible to buy part-exchanges unseen - as long as the vendor
accepts that any misdescription may require a financial adjustment
by you.
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Can you organise finance?
Experience tells us that our banking
partners offer on a daily ongoing basis very competitive
finance packages relevant to the kind of use your vehicle
will be put to.
In the same way as we ask you only
to contact us when you are ready to buy, please only approach
us for finance when you are ready to proceed and have any
financial deposit required available immediately.
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What warranty will I get?
New, Pre reg. and Ex-Demonstrators
benefit from balance of manufacturers warranty normally 1,
2 or 3 years from the date of first registration. Most warranties
can be extended; this can be discussed at the time of purchase.
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